Your personal data is securely stored by Mochayarn.com. The privacy of our customers is essential. Your credit card information is sent to banks in an encrypted and secure manner.

Mochayarn.com carefully selects the products, and all the items listed on our website are 100% original.

We do not have a physical store.

You can click on the "Register" button at the top right corner of the homepage, fill in the required information, read, and accept the Membership Agreement to complete your registration.

Yes, membership is required to place an order.

Yes, registering on Mochayarn.com is completely free.

Click on the login button at the top right corner of the homepage, then use the "Forgot Password" link to enter your registered email address and create a new password. To change your address, click on "My Account" at the top right, then navigate to "Edit Address" on the account page.

After creating an account on Mochayarn.com, add the products you want to purchase to your cart. Go to the "My Cart" page and click "Complete Purchase." Then, select your address, enter your payment details, and click "Make Payment" to complete your order.

Go to your shopping cart, enter the Gift Card/Discount Coupon code, and click "Apply." If you don’t have a code, you can leave the field blank and proceed to complete your purchase.

The items you add to your cart will remain there until you make changes. However, products are not reserved for you, meaning the items in your cart may sell out.

Log in to Mochayarn.com and navigate to the "My Orders" section to view details of your current and past orders.

Once your order is shipped, your tracking number will be sent to you via SMS and email.

When will my order be shipped? Orders are generally shipped within 2-3 business days, except during campaign periods. Delivery may take longer for remote areas.

Log in to Mochayarn.com and navigate to the "My Orders" section to view details of your current and past orders.

You cannot make revisions to completed orders. However, if your order has not been shipped, you can contact customer service to request a cancellation and place a new order.

Once an order is completed, address changes are not allowed.

You can track your package using the tracking number provided via the website of the selected shipping company.

Yes, you can place an order through Mochayarn.com.

When receiving your product, make sure that the package is not damaged or opened. If you encounter any damage, ask the courier to issue a report. This will facilitate the product exchange or refund process.

If you are not present at the address, your package will be delivered to the nearest branch of the chosen courier service. You need to collect it from the branch within 3 days. If not collected, the package will be returned to Mochayarn.com. To have your returned package reshipped, please contact customer service.

You can pay for your orders on Mochayarn.com using your credit or debit card. All bank cards are accepted.

No, payment with credit card points is not available